You can call us on +31 (0) 20 541 82 00. We can be reached between 08:00 and 17:00 on business days.
You can also go through your questions about your pension via a video call with one of our pension specialists. Call our Customer Service Department to do so. You can then discuss the possibilities and make an appointment for a video call.
If you have a question, suggestion or complaint, please let us know. Contact us via the contact form below or send an email. We’ll be happy to assist you.
Prefer to write a letter? Please send it to our postal address:
Pensioenfonds PGB Customer Service
PO Box 2311
1180 EH Amstelveen, the Netherlands
Would you like to contact us for press inquiries from Administrative Affairs?
It is important that we have your correct email address, as you will receive an email from us when a message is ready for you. We can only send it if we have your correct email address.
Do you have a new email address? Then you can adjust this yourself at MijnPGBpensioen. You log in with the DigiD app, or with DigiD with SMS verification. For privacy reasons, we cannot change the email address for you.
Do you receive pension benefits from us and do you have a new account number? It’s important that you notify us of your new account number as soon as possible. Then you know for sure that your pension is paid into the right account.
You change your account number at MijnPGBpensioen. You log in with the DigiD app or with DigiD with SMS verification.
Do you prefer to send an email or letter? That’s also possible. Please state your former and new account numbers as well as your client number. And enclose a copy of your bank card or bank statement. You can find the contact details at the bottom of this page.
Are you moving within the Netherlands?
Then you need to register with your new municipality. They will then pass on your new address to us. Therefore you don’t have to do that yourself.
You are moving in or to a foreign country
Your municipality will not pass on your new address to us. You have to do that yourself. In that case, send us an email or letter. You can find our contact details at the bottom of this page.
Please note: You receive 2% less state pension (AOW) for each year you live and work outside the Netherlands. For more information, visit the Sociale Verzekeringsbank website.
On MijnPGBpensioen, you can find personal information about your pension; for example your current pension scheme and the digital post you receive from us. To log in to this personal environment, you must use your DigiD. A DigiD account is useful because numerous organisations now offer online services using the DigiD; for example Municipalities and the Tax and Customs Administration.
If not, go to digid.nl; opt for the English website and click on ‘Apply’. There you can also find all the frequently asked questions and answers about DigiD.
If you would you like to pass on changes via MijnPGBpensioen, for example, a new email address, then your settings in DigiD must be correct. You can see your settings on digid.nl; you opt for the tab “Login My DigiD’ and the screen ‘Inlogmethode’ appears. Set the login level of preference at log in on DigiD with SMS verification or the DigiD app. You can activate SMS verification in DigiD.nl. At any time, you can (continuously) send any changes to us via MijnPGBpensioen.
People who live abroad and do not have Dutch nationality will not have a DigiD. We have, therefore, thought up another way in which these participants can login. If you live abroad and do not have Dutch nationality, you should login using your BSN number and a password.
To log out, click on the menu at the top right of the page: the yellow button with your name in it. Then select ‘log out’. You will also be automatically logged out if you are not active on ‘MijnPGBpensioen’ for 15 minutes.
To access your mail, log in to MijnPGBpensioen with your DigiD. Then click on your name in the top right corner. If you click on ‘Mailbox and documents’, you will see all the mail we sent.
We will of course continue to develop ‘MijnPGBpensioen’ and will let you know when there are new features that may be useful to you. If you don’t want to miss any news, let us know your email address and communication preference. You can do that here.
Are you, or have you been a participant or do you receive pension benefits from us? We prefer to communicate with you digitally. It’s convenient for you and it saves costs. Signing up for digital communication is easy.
Yes, we can. We’ll be happy to assist you. You can phone us on 020 541 82 00 or e-mail us at firstname.lastname@example.org to make an appointment for a personal consultation. Please let us know if you would like to phone, video call or visit us. We will then be happy to make an appointment with you.
We want to match our products and information as closely as possible to the needs of our participants and employers. That’s why we would like to hear what you need. Do you have ideas on how we can improve our services? Then sign up for our customer panel without any obligation.
We’ll do everything we can to serve you in the best possible way. Unfortunately, sometimes things go wrong. If this happens, it’s important that you let us know. Only then can we improve our service or find a solution.
Please let us know if you are dissatisfied with anything.