Service & Contact

How can we help you?
  • Changing personal data

    Passing on your email address

    It is important that we have your correct email address, as you will receive an email from us when a message is ready for you. We can only send it if we have your correct email address.

    Do you have a new email address? Then you can adjust this yourself at You log in with the DigiD app, or with DigiD with SMS verification. For privacy reasons, we cannot change the email address for you.

    Passing on your new account number

    Do you receive pension benefits from us and do you have a new account number? It’s important that you notify us of your new account number as soon as possible. Then you know for sure that your pension is paid into the right account.

    You change your account number at You log in with the DigiD app or with DigiD with SMS verification. 

    Do you prefer to send an email or letter? That’s also possible. Please state your former and new account numbers as well as your client number. And enclose a copy of your bank card or bank statement. You can find the contact details at the bottom of this page.

    Passing on a change of address

    Are you moving within the Netherlands?
    Then you need to register with your new municipality. They will then pass on your new address to us. Therefore you don’t have to do that yourself.

    You are moving in or to a foreign country
    Your municipality will not pass on your new address to us. You have to do that yourself. In that case, send us an email or letter. You can find our contact details at the bottom of this page. 

    Please note: You receive 2% less state pension (AOW) for each year you live and work outside the Netherlands. For more information, visit the Sociale Verzekeringsbank website.

  • Frequently asked questions about logging in with DigiD

    Instructions for logging in to

    On, you can find personal information about your pension; for example your current pension scheme and the digital post you receive from us. To log in to this personal environment, you must use your DigiD. A DigiD account is useful because numerous organisations now offer online services using the DigiD; for example Municipalities and the Tax and Customs Administration.

    Do you not, as yet, have a DigiD?

    If not, go to; opt for the English website and click on ‘Apply’. There you can also find all the frequently asked questions and answers about DigiD. 

    Passing on changes via

    If you would you like to pass on changes via, for example, a new email address, then your settings in DigiD must be correct. You can see your settings on; you opt for the tab “Login My DigiD’ and the screen ‘Inlogmethode’ appears. Set the login level of preference at log in on DigiD with SMS verification or the DigiD app. You can activate SMS verification in At any time, you can (continuously) send any changes to us via

    Do you live abroad?

    People who live abroad and do not have Dutch nationality will not have a DigiD. We have, therefore, thought up another way in which these participants can login. If you live abroad and do not have Dutch nationality, you should login using your BSN number and a password.  

  • How can I join the customer panel of Pensioenfonds PGB?

    How can I join the customer panel of Pensioenfonds PGB?

    We want to match our products and information as closely as possible to the needs of our participants and employers. That’s why we would like to hear what you need. Do you have ideas on how we can improve our services? Then sign up for our customer panel without any obligation.

  • I have a suggestion or complaint

    I have a suggestion or complaint

    We’ll do everything we can to serve you in the best possible way. Unfortunately, sometimes things go wrong. If this happens, it’s important that you let us know. Only then can we improve our service or find a solution.

    Please let us know if you are dissatisfied with anything.

E-mail us

You can send us an e-mail:

Call us

You can call us: 020 541 82 00

You can visit us

Postal address
Postbus 2311, 1180 EH Amstelveen

Visiting address
Prof. E.M. Meijerslaan 2 1183 AV Amstelveen.