We’ll do everything we can to serve you in the best possible way. Are you not completely satisfied or has something gone wrong unexpectedly? Then let us know. This way we can improve the quality of our services. Of course, we’ll be happy to work together to find a solution.
You can make a suggestion or complaint to us in the following ways:
Fill in the contact form on our website
Please state in the contact form your suggestion or complaint, your name, telephone number, email address and client number.
You send us an email
You can also send an email to our customer service. Please mail your complaint or suggestion to ks@pensioenfondspgb.nl.
You send us a letter
You can also send your complaint or suggestion in a letter to:
Pensioenfonds PGB
Klantenservice
Postbus 2311
1180 EH AMSTELVEEN
You call us
Would you prefer to make your complaint or suggestion by telephone? Then you can call us at telephone number: 020 541 82 00.
Let us know what you have a suggestion or complaint about. Please include your name, telephone number, email address and client number.
You’ll receive our response on how we deal with your suggestion or complaint within 10 working days.
If you disagree with our response to your complaint, we’ll refer you to our Complaints Committee. For example, if you feel that we have been impolite to you or handled your complaint inadequately. You can send your letter to:
Klachtencommissie Pensioenfonds PGB
Secretaris van de commissie
Postbus 2311
1180 EH AMSTELVEEN
In that case we ask you to submit your complaint (dispute) in a letter to the Board of Pensioenfonds PGB. You can send your letter to:
Het bestuur van Pensioenfonds PGB
Postbus 2311
1180 EH AMSTELVEEN
Then you can lodge your complaint with the Objections Committee. You can send your letter to:
If you disagree with the decision of our Complaints Committee or Objections Committee, then you can submit your complaint to the Pensions Ombudsman. The Pensions Ombudsman deals with complaints and disputes on pensions.
